Terms of Service

These terms apply to every eSIM app operated by Excien Labs, Inc.: RedSim eSIM, Japan eSIM, Europe eSIM and UK eSIM.

Welcome to RedSim eSIM, operated by Excien Labs, Inc. (a Delaware corporation, United States). These Terms of Service (“Terms”) govern your use of our website (redsim.app), mobile application, and eSIM services. By creating an account or purchasing a plan, you confirm that you have read, understood, and agreed to these Terms.

1. Acceptance of Terms

By using our services, you confirm that:

• You have read and understood these Terms in full
• You agree to be legally bound by these Terms
• You are at least 16 years of age
• You have the legal capacity to enter into binding agreements

2. Our Services

RedSim eSIM provides digital mobile connectivity services, including:

Core Services

• eSIM profile provisioning and remote activation
• Local and global data packages for travel
• Instant digital delivery, no physical SIM card required
• Real-time data usage monitoring
• Customer and technical support

Service Coverage

Network coverage, speeds, and availability vary by destination, local network operator, and device. We act as a reseller and intermediary for underlying network services provided by our partners. We do not own or operate the underlying mobile networks.

3. User Accounts

To access our services, you must create an account. You agree to:

Account Requirements

• Provide accurate, complete, and up-to-date information during registration
• Use a valid email address to which you have access
• Keep your login credentials secure and confidential
• Not share your account with others
• Notify us immediately at support@redsim.app if you suspect unauthorized access

Account Deletion & Termination

You may delete your account at any time using any of these methods, all of which trigger the same permanent process described in our Privacy Policy:

• In-app: Profile → Danger Zone → Delete Account
• Web (self-service): redsim.app/legal/data-deletion, verify ownership with a one-time email code, no app required
• By email: a request from your registered address to support@redsim.app

4. Payments & Billing

Payment Processing

• All prices are displayed in USD and include applicable taxes where required
• Payments are processed securely by our PCI DSS-compliant partner (Stripe)
• We do not store your payment card details
• Your transaction is confirmed once payment is successfully authorized

EU Right of Withdrawal & Refunds

In short, our refund policy is:

• Unused eSIMs are refundable. If you have not yet installed or activated the eSIM, contact us for a full refund.
• Faulty eSIMs are covered. If an installed eSIM never connects to any network despite a compatible device and correct settings, you are entitled to a remedy under your statutory rights, which may include a refund, even after installation.
• Duplicate or erroneous charges are always refunded.

Refunds are not issued for installed, activated, or used plans that worked as described, expired plans, unused data on a working plan, redeemed gift-card or bonus credit, or problems caused by an incompatible or carrier-locked device.

There is no self-service cancel or refund button in the app. To request a refund, contact us at support@redsim.app (from your registered email, with your order number) or message us on WhatsApp (available in the app).

5. Service Limitations

By using our services, you acknowledge the following inherent limitations:

• Network dependency: Service quality depends on local network availability in the destination country, which is outside our control
• Speed variability: Data speeds vary by location, network congestion, and network provider
• Coverage gaps: Coverage may be limited or unavailable in certain geographic areas
• Device compatibility: eSIM functionality requires a compatible, carrier-unlocked device. It is your responsibility to verify compatibility before purchase
• No voice or SMS: Unless explicitly stated, our plans are data-only and do not include voice calls or SMS services

6. Fair Use Policy

Our services are provided for personal, non-commercial use only. You agree to use data in a reasonable manner consistent with normal travel usage.

Not Permitted

• Commercial resale or redistribution of data services
• Continuous high-volume streaming designed to deplete data or strain network resources
• Using the service as a primary fixed home or office internet connection
• Automated or machine-generated data consumption

Consequences of Abuse

• We reserve the right to throttle speeds or suspend service for users violating fair use
• Unused data does not roll over to the next period unless explicitly stated in your plan
• Repeated violations may result in permanent account termination

7. Prohibited Uses

You may not use our services for any of the following:

Illegal Activities

• Any activity that violates applicable local, national, or international law or regulation
• Harassment, threats, or abuse of other individuals
• Distributing spam, malware, or unsolicited communications
• Infringing on the intellectual property or privacy rights of others

System Abuse

• Attempting to reverse-engineer, decompile, or tamper with our systems or applications
• Unauthorized access attempts to our infrastructure or third-party networks
• Bypassing or circumventing any security, authentication, or restriction mechanisms
• Creating multiple accounts to abuse free trials or promotions

8. Service Availability & Modifications

• We strive to maintain high service availability but do not guarantee uninterrupted access
• Scheduled maintenance windows may temporarily affect service availability; we will endeavor to provide advance notice where possible
• We reserve the right to modify, suspend, or discontinue any feature or service, with or without notice, where reasonably necessary
• Material changes to paid services will be communicated in advance

9. Analytics, Crash Reporting & Marketing Attribution

Our app and website use third-party services to measure usage, diagnose crashes, and attribute paid-acquisition campaigns. Specifically:

• Google Firebase Analytics & Crashlytics, for product analytics and crash diagnostics
• Singular, mobile measurement and ad-attribution partner
• Meta (Facebook), conversion attribution via SDK + Conversions API

The data we share with these partners, the legal basis, and how to opt out are described in detail in our Privacy Policy, Section 4 (Information Sharing) and Section 8 (App Tracking Transparency). On iOS you control whether these partners receive your advertising identifier through Apple’s ATT prompt; you can change your decision at any time in Settings → Privacy & Security → Tracking.

10. Intellectual Property

All content, branding, software, technology, and materials associated with RedSim eSIM, including but not limited to the mobile application, website, logos, and proprietary systems, are the exclusive property of Excien Labs, Inc. or its licensors, protected under applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use our application solely for personal, non-commercial purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, or create derivative works from our content without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Excien Labs, Inc. shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, profits, or business opportunities
• Service interruptions caused by third-party network operators
• Damages resulting from force majeure events (natural disasters, government action, war, etc.)
• Losses resulting from your failure to follow account security best practices

Where liability cannot be excluded, our total liability to you shall not exceed the amount you paid for the specific plan giving rise to the claim.

12. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence.

Resolution Process

• Step 1, contact us first: Email support@redsim.app. We aim to resolve all disputes within 30 days.
• Step 2, courts: If we cannot resolve your complaint directly, disputes shall be subject to the jurisdiction of the state and federal courts located in the State of Delaware, without prejudice to your right as a consumer to bring proceedings in the courts of your country of residence.

13. Changes to Terms

We may update these Terms periodically to reflect changes in our services or legal obligations. When we make material changes, we will notify you via:

• An in-app notification on your next login
• An email to your registered email address
• A prominent notice on our website

The updated Terms will take effect on the date shown at the top of this document. Continued use of our services after that date constitutes your acceptance of the revised Terms. If you do not agree, you may close your account before the changes take effect.

14. Company Information

• Company Name: Excien Labs, Inc.
• Service Brand: RedSim eSIM
• Incorporated in: State of Delaware, United States
• Business Address: 1301 North Broadway STE 93716, Los Angeles, CA 90012, United States
• Website: redsim.app

15. Contact Us

For questions or concerns regarding these Terms of Service:

• Email: support@redsim.app
• In-App: WhatsApp support is available in the app
• Response time: We aim to respond to all inquiries within 3 business days.

© 2026 Excien Labs, Inc. All rights reserved. These Terms are governed by the laws of the State of Delaware, United States, without prejudice to the mandatory consumer rights of your country of residence.