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Activation & connectivity
Payments & refunds
Will my phone work with eSIM?
Check your model in 10 seconds. Most phones from 2018 onwards are supported.
Step by step setup guides
Follow along once, connected for the whole trip.
Install on iPhone
- 1Open Settings → Cellular → Add eSIM while on Wi-Fi.
- 2Scan the QR code from your email with the camera.
- 3On arrival, turn on the eSIM line and Data Roaming.
Install on Android
- 1Open Settings → Network → SIM manager → Add eSIM.
- 2Scan the QR code from your email, then confirm the download.
- 3On arrival, set the eSIM as your mobile data line and enable roaming.
Popular questions
Ask us anything →After purchase we email you a QR code. Open Settings → Cellular (iOS) or Network & internet (Android) → Add eSIM, and scan the code. Installation takes about two minutes. We recommend doing it on Wi-Fi before your trip.
The validity period starts when your eSIM connects to a supported network at your destination, not at purchase. You can install it days before you travel.
Most phones from 2018 onward support eSIM (iPhone XS+, Galaxy S20+, Pixel 3+). Dial *#06# and look for an EID number. If you see one, you're compatible. Your phone must also be carrier-unlocked.
Yes. Your eSIM only provides data; your regular SIM and phone number stay active, and WhatsApp keeps working with your existing number.
Yes, while your plan is still active: open My eSIMs and tap 'Top up data' to add more, with no new QR code. Once a plan has fully expired it cannot be topped up, so you buy a new one.
If your eSIM hasn't been installed and you're within the refund window, yes. See our Refund Policy or contact support and we'll sort it out.
Still need help?
Real people, 24/7, multilingual support. Average reply time is 2 minutes on WhatsApp, a few hours by email.