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Activation & connectivity

Slow data speeds

Your eSIM automatically picks a local network, but sometimes it attaches to a congested one. Three things to try:

  1. 1Make sure 5G or LTE is allowed for the eSIM line in cellular settings, not 3G.
  2. 2Switch networks manually: cellular settings → network selection → turn off automatic and pick another supported operator.
  3. 3Toggle Airplane Mode after moving location, cells hand over better after a fresh registration.

If speeds stay unusable, message support with your location and a screenshot of a speed test, we check the network status for you.

Still stuck? We answer in about 2 minutes.

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